Customer service managers usually work indoors, for retailers, wholesalers, government departments and other companies selling a product or service. The majority of workers in this role are based in the Perth metropolitan area, however there are opportunities in all regions throughout Western Australia. They may often deal with customers who are upset or angry, and must be able to remain calm while resolving these issues. Customer service managers generally work standard business hours, though evening or weekend work may occasionally be required to deal with major problems which may sometimes arise, such as product recalls.

Customer services managers need to be highly familiar with the products and services that their organisation offers. They often use computers to keep detailed records of their dealings with specific customers and may need to be familiar with word processing and database management programmes that enable this information to be shared on the organisation's internal network. Depending on their specific duties, customer services managers may also be required to use cash registers and EFTPOS machines.