Concierges work in hotels, and usually work in shifts. They may be required to work late at night or early in the morning. They also often work with, and around, large groups of people such as tour groups. If working night shifts they may be required to assist with the duties of other staff, such as kitchen or cleaning staff. They are often required to lift heavy luggage.

Concierges spend a lot of time on the phone, either talking to hotel guests or to other tourism and hospitality workers making arrangements for guests. Aside from understanding how in-house telephone systems work, they also require knowledge of computers as they may need to use records management or word processing software. If undertaking other hotel duties they may require knowledge of food preparation, or may be required to park guests' cars.