Australian College of Training offers traineeships in SIR20216 Certificate II in Retail Services.  All training is conducted as on-the-job training in the workplace.  The College will customise an individual learning plan to suit your job role requirements.  Please phone (08) 9472 6111 for more information or to discuss your training options.  

SIR20216 provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Available as a traineeship. Contact us today to start your career in retail!

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in a various retail store settings, such as speciality stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but under close supervision. This qualification is delivered through Australian Apprenticeship arrangements.

The retail industry is an ideal starting point for your career. 

The Certificate II in Retail Services provides learners with essential skills and knowledge needed for frontline retail roles, with a focus on customer service, communication, and operational tasks. 

This nationally accredited qualification is recognised by retail employers across Australia and can provide direct career opportunities as well as pathways for further education. The skills you acquire through this qualification are transferable, meaning you can apply them in your community store now or with future employers in your career. You can use your skills and knowledge in a variety of retail settings, including specialty stores, supermarkets, department stores, and fast-food outlets.

Skills Strategies International offers Traineeships in SIR20216 Certificate II in Retail Services.
Training is conducted onsite at your workplace for your convenience. A customised training plan contextualised to your workplace will be created for you, from a variety of competencies available to suit your job requirements. Please visit our website www.skillstrategies.edu.au or phone (08) 6143 2180 for more information.

This qualification provides participants with the opportunity to gain the knowledge and skills necessary to secure employment in customer service and retail settings including speciality retail, supermarket clerk and department store assistant.
This qualification can be delivered as a School-Based and Aboriginal School-Based Traineeship program delivered with a combination of on-and-off-the-job training in the Perth Metro and Peel Regions.

This qualification is for individuals starting or advancing in the retail industry. It suits frontline team members performing routine tasks under supervision in roles like customer service assistant, frontline team member, or point-of-sale operator across various retail settings, including specialty stores, supermarkets, and quick service restaurants. At Tubal, training is workplace-based, combining practical experience with structured learning through Tubal’s advanced Learning Management System (LMS). The LMS provides secure access to learning materials, assessments, and resources to support participants' skill development. Qualified Tubal trainers conduct monthly workplace visits to assess progress, provide feedback, and introduce new competency units. Participants prepare for assessments using the LMS, which offers interactive resources and tracks progress securely. Remote training options are also available. Competency is assessed through self-assessments, workplace evidence, supervisor confirmation, and assessor evaluation. This efficient process ensures participants meet workplace and qualification requirements while achieving excellent outcomes. Tubal is a trusted provider of workplace traineeships in Western Australia.

This qualification is designed to suit workplace-based trainees who are employed in a retail service role within a retail business. It is a comprehensive course designed to give participants entering the retail industry the necessary skills to perform the job role of a retail assistant. The qualification provides a pathway to work in many retail industry sectors and is suitable for a diverse range of retail-oriented employers. This qualification is targeted towards (but not exclusive to) School Based Trainees, who are employed in a retail business part-time, while also continuing their school education. Typical School Based Trainees will work between 7.5 and 20 hours per week as part of their employment arrangements.