Shire of York - York Community Resource Centre - Customer Service Officer

The Role

Community Resource Centre - Customer Service Officer
(Part time – 2 days per week)

This position is to provide customer services to all visitors, residents and students of the Community Resource Centre with a focus on technology support. Provide day to day student support for Lumen Wheatbelt Regional University Centre (Lumen WRUC) students.

• Cash receiving and receipting for relevant Shire services & managing daily banking and mail.
• Managing the facility booking services and assisting with set up and pack down when required.
• Providing technical support to community members using public use computers and Centrelink services.
• Undertaking photocopying, scanning and emailing on a fee for service basis.
• Maintaining a noticeboard/library of government service brochures and flyers.
• Maintaining a knowledge base of government services and assisting in connecting community to these services.
• Assisting the Community Development Officer in the delivery of community programs and events.
• Collecting usage statistics for service contract reporting.

The role encompasses:

• Administrative support and other duties as required and approved by supervisor.
• Delivering support services to students accessing the Lumen WRUC including study support, and technology support.
• Facilitating study skills sessions and workshops/tutorials for students studying with higher education provider partners.
• Directing students to appropriate higher education provider course coordinators for advice on courses.
• Liaising with enrolling higher education provider on student related issues.
• Managing the student registration process for eligible students.
• Managing the Student data collection and provides monthly reports on the Lumen WRUC usage to the Lumen WRUC Director.
• Organising local seminars to support student aspirations including inviting employment and business leaders to address students.
• Providing content for the Lumen WRUC’s website and social media presence.
• Fostering strong connectivity between the Lumen WRUC, its users and the community.
• Providing feedback on the Lumen WRUC business systems, practices and processes including records management.

Remuneration:

• The salary for the position is offered in accordance with Level 3 of the Shire of York Inside Staff Enterprise Agreement 2019 ($70,432 - $73,923) pro rata.
• Placement within the range will be determined by the applicant’s age, skills and experience.
• The Shire offers a Wellness Program which includes free gym and pool membership at the Shire owned facilities as well as other health initiatives.
• 11.50% superannuation plus salary sacrificing option with matching Shire contribution up to 3.00%.