Service Technician

The Role

• Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipment
• Consistent and timely completion of Service-related documentation including repair work quotations and parts planning
• Scheduling jobs for repair and prioritizing work
• Complete inspection and test plans consistent with meeting the required corporate compliance standards
• Collecting and providing information to the team for successful delivery solutions to customers
• Assist in root cause analysis investigations
• Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required
• Complete periodic reporting requirements as agreed with management
• Capable of managing and maintaining a clean workshop to cooperate standards
• Work with sales and technical support staff in generating business opportunities
• Work with document control systems
• Attend customer sites to provide Service-related support as required
• Development and maintenance of systems and computer skills as required
• Other duties as required

About you:

• Ability to work autonomously and proactively
• Ability to take responsibility and be accountable for actions
• Customer focused attitude with the ability to understand product enquiries and communicate effectively with customers and internal stakeholders
• Enjoys working in a high pressure, fast-paced environment
• Objective orientated focus with a passion for delivering results
• Ability to apply CI techniques in the workplace
• Works closely with Internal Sales, Service and Operations Teams
• Working relationships with all JC employees Globally