Certificate III in Business (Customer Engagement)

This qualification will provide you with the fundamental skills required to work effectively in an office environment in any industry. You will gain the necessary skills and knowledge needed to perform business and organisational tasks such as writing simple documents, creating electronic presentations and utilising a management system.

This traineeship is suited to anyone working in a customer contact environment. Conducted predominantly on the job, our trainers will provide one on one support to achieve competency. Supported by our online learning environment, trainees will have access to recorded lecture content, learning resources, videos and case studies. All trainees have access to a Student Support Officer in addition to their trainer to assist them through their learning journey. Call us on 9273 3033 to discuss how we can create a traineeship to suit your trainee and workplace.

The BSB30120 Certificate III in Business (Customer Engagement) is the perfect qualification to learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively. This course is offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly, so you never feel overwhelmed while juggling your studies with your job. 

Are you currently working in a business and have an administration function, such as receptionist or customer service role? There are different types of business qualifications, which you can gain while working full time or part time. With the support of your employer, APSI can deliver business traineeships training fully on the job, meaning you can use our workplace as your training ground and use your daily tasks for your case studies. You can specialize in business administration or customer engagement service by choosing different elective units. Your employer can support your studies while you are working towards gaining a formal qualification in business. It is also possible to progress through qualifications to build on and gain more advanced skills. Contact Australian Professional Skills Institute by email to info@apsi.edu.au or telephone (08) 63654386

Flexible Training Solutions offers Traineeships in BSB30120 Certificate III in Business consisting of 13 units of competency (UOC). Training delivery is any combination of formal training sessions, online learning and mentoring. We utilise a mix of on-the-job observations and questioning, workplace based projects throughout our assessment tasks. Training is contextualised to incorporate Company standard operating procedures and policies. A Training Plan will be created in conjunction with the Employer and Trainee to ensure suitability to individual job roles from a variety of UOCs thus enabling easy transfer of skills and knowledge to workplace tasks. For further information contact Andrea 0459 150848 or visit our website.

This nationally recognised qualification will provide the skills required to succeed in a variety of customer facing roles, including receptionist, customer service representative and administration assistant. It will equip employees with the skills to provide exceptional customer service, manage customer complaints, and confidently advise on products and services. They will apply a broad range of competencies using discretion, judgment and relevant theoretical knowledge. Training Outcomes The BSB30120 Certificate III in Business (Customer Engagement Stream) in Business is designed to equip employees with the skills and knowledge required to contribute to a variety of Business tasks.

Skills and outcomes include:

• Engage in workplace communication
• Deliver and monitor a service to customers
• Assist with customer difficulties
• Advise on products and services

The Certificate III in Business (Customer Engagement) equips students with the necessary work-ready skills to undertake roles such as reception and customer service duties.
You will cover the essential tasks such as
Keyboard skills
Organising schedules
Customer Service
Communication
Advise on products and services
Business to business relationships
This qualification is delivered as a traineeship on the job and flexible in your work environment.
Call us today on 1300 046 744 to find out more!

This course is delivered through a traineeship that combines course training with on-the-job learning. You’ll learn skills in organization and communication, and gain knowledge in digital technologies and safe work practices.

This is a comprehensive and flexible course designed to give employees the necessary broad-based business skills and knowledge to work effectively in an administrative or customer service job role within a business environment. This course is designed for workplace-based trainees who are already employed in a business or administrative role and are seeking to broaden their skills and knowledge and/or have existing vocational competencies recognized formally. The qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies and are required to use some discretion and judgement, as well as develop their own technical knowledge. The typical learner is expected to have completed high school education and be employed either full time or part time in a role that enables them to complete the requirements of the qualification. They will have some existing skills and knowledge relevant to the Business / Administration sector as a result of their job role, possibly including some formal, non-accredited workplace training, and they will be able to build on this through completion of the qualification. Target learners are likely to have acceptable LL&N levels, although individual learners may experience minor barriers in this regard. It is likely that learners will be based in both Perth and regional Western Australia.

This qualification reflects the role of individuals working in a range of complex customer service/business administration roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data. Individuals would work under supervision but may have some authority to delegate. There are 13 units in total, 6 core units and 7 elective units, elective units are relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome. To maximise the learning outcomes WAIFS makes sure that there are always two trainers available. This is to ensure students’ needs gets addressed on a timely manner and they get more time with their trainer to learn.