Certificate III in Business

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Fee-free and reduced-fee courses: Jobs & Skills WA

Certificate III in Business

This nationally recognised and accredited qualification covers key skills and knowledge to get job ready for any business setting.

Set yourself up for a great career in the business world! 

This course will provide you with a range of practical skills and knowledge that will be applicable across a range of industry sectors such as workplace health and safety, producing business documents including reports, spreadsheets and presentations, problem solving and communication skills, and working in a team environment.

This is the perfect training option to choose if you're just starting out in the business world, or if you have some experience already but would like a qualification that you can build on as your career progresses.

Completion of this course can provide credit towards a relevant higher level qualification, should you wish to pursue further study.

Training options

  • Apprenticeship or traineeship
  • School-based apprenticeship or traineeship (SBAT)
  • VET for secondary students

Industry area

  • Business and Finance

Study area

  • Business

Course ID

  • National ID: BSB30120
  • WA State ID: BFS5

This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.

Be in high demand with skills that could take you anywhere.

This course will teach you skills and knowledge in basic MYOB, workplace organisation, customer service, workplace health and safety, desktop publishing, spreadsheets, creating electronic presentations and much more. On completion you will be ideal for roles in data entry, customer service, accounts or as an office clerk.

Get ready to establish your career in business with this new and exciting qualification

This course will give you the essential skills needed to work in an office environment and exposure to general business practices including trading with other businesses, customer service, creating business and text documents using business software.

While studying in our simulated work environment you'll learn how to work in teams, empower your creative and critical thinking and learn to use sustainable work practices. You will also explore the importance of workplace wellness and safety, learn and deliver excellent customer service and the creation of a variety of business and digital documents using the latest computing software.

Delivery locations

Joondalup (Kendrew Crescent)
Leederville
Perth

This course teaches best practices in customer service, communication, and strategies to overcome business challenges. 

Students will learn how to effectively manage resources and schedules while improving their digital literacy and numeracy skills. This course also develops critical thinking and business operations and covers important topics such as sustainability, inclusivity, well-being, and safety. Designed to meet the specific needs of the North West region, students completing this Qualification as part of a Traineeship will apply their skills in the workplace, while others will learn in a simulated online environment.

Our team of expert and passionate lecturers will give you the guidance and support you need to gain practical day-to-day smarts for on the job. You’ll learn how to deliver outstanding customer service and the creation of business and digital documents, spreadsheets and electronic presentations, whilst also developing an understanding of the importance of workplace wellness and safety.

Become a receptionist who is the focal, welcoming point of contact for customers, or become an administration assistant and maintain and manage records for a business. Gain Microsoft Office and computer skills and make yourself an indispensable part of any team and an asset to any business as an office assistant.

Study in specialist facilities

Learn in a simulated real-life office workplace environment, building your team and interpersonal skills whilst studying the latest computer software to produce and design administrative digital and text documents.

Delivery locations

Armadale
Bentley
Mandurah
Murdoch
Rockingham
Thornlie

When you complete this course you will be ready for a career in business. This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

You will have the skills and knowledge to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will apply a broad range of competencies using discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Delivery locations

Albany
Bunbury
Busselton
Collie
Esperance
Harvey
Katanning
Manjimup
Margaret River
Narrogin

This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.

This program is delivered as a traineeship with training and assessment designed and documented in a Training Plan to suit the workplace and the development of practical skills to support the job role. The aim is to improve performance on the job to achieve better business outcomes.

You will be able to gain skills and knowledge to apply a broad range of competencies in a business work environment. This will include the ability to design and produce business documents across various applications and systems whilst learning about business operations and managing your own work priorities and professional development.

Call us today on (08) 9355 5400 to find out more!

Delivery location

Perth metro

This qualification will provide you with the fundamental skills required to work effectively in an office environment in any industry. You will gain the necessary skills and knowledge needed to perform business and organisational tasks such as writing simple documents, creating electronic presentations and utilising a management system.

Delivery location

Perth

This traineeship is suitable for anyone working in an entry level administration position. Conducted predominantly on the job, our trainers will provide one on one support to achieve competency. Supported by our online learning environment, trainees will have access to recorded lecture content, learning resources, videos and case studies. All trainees have access to a Student Support Officer in addition to their trainer to assist them through their learning journey. Call us on 9273 3033 to discuss how we can create a traineeship to suit your trainee and workplace.

Delivery location

Perth

Applied Education’s BSB20120 Certificate III in Business is an excellent foundation course for anyone looking to start their career in business or returning to the workforce. Gain the skills and knowledge for today’s standards and expectations in a variety of business settings.
•    Learn practical business skills that can be applied to a broad range of industries.
•    Study online at your own pace with comprehensive learning material and easy access to assessor support.
•    Be ready to work in a range of areas including administration, marketing, finance and customer service.
This course is delivered online, however as a trainee, Applied Education provides regular contact, support and a training plan. In addition to extensive learning resources including hundreds of video tutorials, Australian written pdf training manuals by accounting and bookkeeping experts, case studies and more.
To find out more about the course content, Applied Education’s training expertise and extensive student support, go to https://www.appliededucation.edu.au/business-faculty/bsb30120-certificate-iii-in-business/

Delivery location

Perth

The BSB30120 Certificate III in Business is the perfect qualification to learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively. This course is offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly, so you never feel overwhelmed while juggling your studies with your job. 

Delivery location

Perth

Aspire Performance Training offers BSB30120 CERTIFICATE III IN BUSINESS as a Traineeship to individuals employed in a variety of Business Services job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They may also provide technical advice and support to a team. 

Delivery location

Perth

A Business career waiting for you! This qualification will give you the practical skills and knowledge required to establish your career in business. You’ll learn to use sustainable work practices, design and develop spreadsheets, presentations and workplace documents as well as learning how to deliver excellent customer service and the importance of workplace wellness and safety. ATC Work Smart offer this qualification as Traineeship or School Based Traineeship (Year 12 only) delivery, where you earn while you learn, or through Classroom delivery for VETDSS at one of our training centres or at our client locations. An experienced ATC Work Smart Trainer/Assessor will support you every step of the way and lead you to success. You will be able to contact your trainer when you need them, plus they regularly visit you in the workplace to offer guidance and support across our delivery regions of Perth, Peel/Mandurah South West and Great Southern. For further information, please call 1300 177 377 or visit our website. 

Delivery locations

Perth Metro
Peel/Mandurah
Great Southern
South West

ABV Training & Consulting Pty Ltd offers training in RBSB30120 Certificate III in Business.
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Delivery location

Perth

Australian College of Training offers traineeships in BSB30120 Certificate III in Business.  All training is conducted as on-the-job training in the workplace.  The College will customise an individual learning plan to suit your job role requirements.  Please phone (08) 9472 6111 for more information or to discuss your training options.

Delivery location

Perth

Are you currently working in a business and have an administration function, such as receptionist or customer service role? There are different types of business qualifications, which you can gain while working full time or part time. With the support of your employer, APSI can deliver business traineeships training fully on the job, meaning you can use our workplace as your training ground and use your daily tasks for your case studies. You can specialise in business administration or customer engagement service by choosing different elective units. Your employer can support your studies while you are working towards gaining a formal qualification in business. It is also possible to progress through qualifications to build on and gain more advanced skills. Contact Australian Professional Skills Institute by email to info@apsi.edu.au or telephone (08) 63654386

Delivery location

Perth

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
This program can be delivered as a PP, PIT or traineeship program within the metro area or remote. This training can be delivered online and face to face.
Call us on 9249 8778 to find out more.
 

Delivery locations

Perth Metro
Remote

This qualification reflects the required skills and knowledge for individuals in a variety of business services job roles. These roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. 

Through theory and practical course work you will learn to:

  • Work in a team
  • Use social media
  • Develop business proposals
  • Communicate effectively
  • Process financial transactions

This course is suited to those currently working in business services, those wanting to pursue an entry level role in business services and those wanting to further develop their business service capability.

Training delivered via Traineeship.

Delivery location

Perth

Combined Team Services offers Traineeships in the Certificate III in Business (BSB30120).  Online learning and assessment options are available.  Trainees have the full support of their trainer who will be in regular contact via phone, email, Teams and face to face scheduled appointments in your workplace.  We offer monthly student support days at our Craigie Street premises. The sessions commence at 9:00 am and finish at 2:00 pm.  Come for all or part of the session to catch up with your trainer and other students.  These days are recommended but not mandatory.
Visit our website for more information. 

Delivery location

Perth

The Certificate III in Business course delivered by Connect Skills Institute will be contextualised to your industry to ensure your trainees have relevant transfer of knowledge that best supports your business objectives. Graduates of BSB30120 will be provided with challenges to learn the following skills; use inclusive work practices, support personal well-being in the workplace, engage in workplace communication, assist with maintaining workplace safety and other skills that best focus on your needs in your workplace, for example a focus on customer engagement. 

Delivery location

Perth

Flexible Training Solutions offers Traineeships in TLI30120 Certificate III in Business consisting of 12 units of competency (UOC). Training delivery is a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks. Training is contextualised to incorporate Company standard operating procedures and policies.  A Training Plan will be created in conjunction with the Employer and Trainee to ensure suitability to individual job roles from a variety of UOCs thus enabling easy transfer of skills and knowledge to workplace tasks. For further information contact Andrea or visit our website http://flexibletrainingsolutions.com.au 

Delivery location

Perth

FEC is offering Traineeship training in your workplace for new employees wishing to gain a Certificate III in Business Qualification.

Delivery location

Perth

Launch your career in the business world with our BSB30120 Certificate III in Business, perfect for those starting their professional journey. This qualification equips you with the skills for a variety of Business Services roles, focusing on establishing effective work performance. You’ll learn to perform routine procedural, clerical, administrative, or operational tasks with a strong foundation in technology and business skills. By completing this course, you’ll develop a broad range of competencies, applying discretion, judgment, and relevant theoretical knowledge. Whether you’re looking to support a team with technical advice or aiming to enhance your administrative capabilities, this certificate lays the groundwork for your growth and success in the business services sector. Graduates may then wish to continue their study and enrol into the BSB40120 Certificate IV in Business. 

Delivery location

Perth

A traineeship in BSB30120 Certificate III in Business provides employees with the necessary on the job skills whilst undertaking roles such as reception and customer service duties. You will learn essential skills such as keyboard skills, how to organise schedules, customer service techniques and communication skills and many more. We provide individualised on the job training based on the actual needs of both the employee and employer. The nominal duration of this traineeship is 12 months and upon successful completion you will receive a Nationally Recognised Qualification in BSB30120 Certificate III in Business.

Delivery location

Perth

Develop your skills and knowledge in a broad range of business environments!
Delivered under a traineeship this qualification is on the job and flexible in your work environment. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They may provide technical advice and support to a team.
Specialisations are available in:

  • General
  • Business Administration
  • Customer & Client Engagement

Call us today on 1300 046 744 to find out more! 

Delivery location

Perth

Leadership Management Australia delivers Certificate III in Business online via live zoom group workshops. The program is designed for newer team leaders and supervisors who want to develop their communication and leadership skills to improve the overall performance of their team.

Delivery location

Perth

The training is conducted by a qualified, industry current, trainer and assessor to ensure the learning is relevant and up to date. This training will take place in a classroom environment using face-to-face training methods at one of our study locations. Intakes are scheduled throughout the year. We provide for use in class the laptops and equipment required for the learning. This is not a BYOD delivery style.  There are no formal entry requirements for this qualification, however students must be 15 years or over at the time of enrolment and will need to undertake an LLN assessment. This qualification is typically delivered over a duration of 17 weeks, 2 days per week. 

Delivery location

Perth

At Opportune we train 2,000 trainees and participants each year.  We service national and local employers who are seeking to employ, retain and develop young  people in entry level/career starter roles. We specialise in the design of programs that provide for a structured, integrated and engaging on and off the job program. This promotes capability development and retention/completion.  Our BSB30120 Certificate III in Business is primarily delivered at the workplace to increase productivity. We specialise in contextualising and integrating our accredited training to support onboarding and non accredited training on the job and truly meet industry and large employer needs.

Delivery location

Perth

This qualification is offered via the Traineeship model, consisting of self-paced study, scheduled training sessions and on the job training. Theory and practical elements are delivered through virtual classrooms online, consisting of knowledge-based tests, observation reports and role plays.

Training sessions are scheduled according to the trainee and employer’s needs which usually consists of a minimum of one virtual classroom session a month.

Trainees will be working in a role that can provide them with additional on the job training to support the qualification.

Trainees can choose between two streams; business administration and customer engagement.

Delivery location

Perth

Skills Strategies International offers Traineeships in BSB30120 Certificate III in Business.
Training is conducted onsite at your workplace for your convenience. A customised training plan contextualised to your workplace will be created for you, from a variety of competencies available to suit your job requirements. Please visit our website www.skillstrategies.edu.au or phone (08) 6143 2180 for more information.

Delivery location

Onsite

This qualification provides participants with the opportunity to gain the knowledge and skills necessary to secure employment in an office environment including pathways into doing administrative work, clerical work, data entry operations, information desk clerk and receptionist work. This qualification is delivered as a Traineeship program delivered on-the-job in the Perth Metro and Peel Regions, or through our Participation program in a classroom setting in the Perth Metro area.

Delivery locations

Perth metro
Peel Region

This qualification explores a range of procedural, clerical, administrative or operation tasks that require technology and business skills in a workplace environment.  This course will provide you with the foundations to work in a professional environment with confidence, capability, and proficiency.  This qualification is delivered through a traineeship pathway over a period of up to 12 months.  For further information including eligibility requirements, please contact us at 6371 9999 or visit our website.

Delivery location

Perth

TME and TME Trade Training offer full qualification program (Certificate III in Business - BSB30120) for new entrant trainees in WA.  Training delivery is a mix of workplace-based face to face and virtual classes. Discussions with employers prior to training commencement ensure the selection of units and delivery method meets the needs of both learners and employers.

Delivery location

Perth

Training Institute Australasia offers the BSB30120 Certificate III in Business as a Traineeship program with a focus on comprehensive learning, industry connections, and boosting employment opportunities. Trainees acquire practical skills such as fieldwork acumen, agility, networking, time management, accountability, organisational insight, and a commitment to continuous improvement. Our target learners are aged 17-25, including emerging professionals and school leavers with basic business experience. They prefer practical and digital learning, possess varying literacy levels, and basic numeracy skills. Language assistance and industry mentorship are available. Interest in this certification arises from the desire to enter the business world, achieve financial benefits while learning, and develop practical skills. Learners excel in digital proficiency and bring multicultural awareness. The program duration includes formal education and practical training, offering flexibility to accommodate individual learning paces. Upon completion, graduates can pursue advanced qualifications or assume roles like Administrative Assistant, Customer Service Representative, Office Junior, or Sales Consultant. These potential job outcomes align with industry needs, ensuring course relevance and facilitating stakeholder engagement. Graduates can further their education with advanced qualifications like Certificate IV in Business, Certificate IV in Leadership and Management, or a Diploma of Leadership and Management, opening doors to supervisory and managerial roles in the business sector. 

Delivery location

Perth

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Delivery location

Perth

This is a comprehensive and flexible course designed to give employees the necessary broad-based business skills and knowledge to work effectively in an administrative or customer service job role within a business environment. This course is designed for workplace-based trainees who are already employed in a business or administrative role and are seeking to broaden their skills and knowledge and/or have existing vocational competencies recognized formally. The qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies and are required to use some discretion and judgement, as well as develop their own technical knowledge. The typical learner is expected to have completed high school education and be employed either full time or part time in a role that enables them to complete the requirements of the qualification. They will have some existing skills and knowledge relevant to the Business / Administration sector as a result of their job role, possibly including some formal, non-accredited workplace training, and they will be able to build on this through completion of the qualification. Target learners are likely to have acceptable LL&N levels, although individual learners may experience minor barriers in this regard. It is likely that learners will be based in both Perth and regional Western Australia.

Delivery location

Perth

Wesley’s bespoke BSB30120 Certificate III in Business (Medical Administration) Traineeship program is a solid overall entry-level Qualification. The Traineeship program is suitable for any employee working in a health setting, such as Medical Receptionist, Administrator, Ward Clerk or Medical Typist in a variety of settings including GP or Specialist Practice, Hospitals, Dental or Allied Health Clinics. 

Delivery location

Perth

This qualification reflects the role of individuals working in a range of complex customer service/business administration roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data. Individuals would work under supervision but may have some authority to delegate.
There are 13 units in total, 6 core units and 7 elective units, elective units are relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
To maximise the learning outcomes WAIFS makes sure that there are always two trainers available. This is to ensure students’ needs gets addressed on a timely manner and they get more time with their trainer to learn.
 

Delivery location

Perth

Yanchep Institute offers BSB30120 Certificate III in Business as a Traineeship to individuals in a variety of Business Service job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. Contact us on 08 9544 3901 or email to info@yanchepinstitute.com.au to discuss how we can create a traineeship to suit your trainee and workplace.

Delivery location

Perth

Set yourself up for a great career in the business world! 

This course will provide you with a range of practical skills and knowledge that will be applicable across a range of industry sectors such as workplace health and safety, producing business documents including reports, spreadsheets and presentations, problem solving and communication skills, and working in a team environment.

This is the perfect training option to choose if you're just starting out in the business world, or if you have some experience already but would like a qualification that you can build on as your career progresses.

Completion of this course can provide credit towards a relevant higher level qualification, should you wish to pursue further study.

Training options

  • Apprenticeship or traineeship
  • School-based apprenticeship or traineeship (SBAT)
  • VET for secondary students

Industry area

  • Business and Finance

Study area

  • Business

Course ID

  • National ID: BSB30120
  • WA State ID: BFS5

To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.

If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.

Be in high demand with skills that could take you anywhere.

This course will teach you skills and knowledge in basic MYOB, workplace organisation, customer service, workplace health and safety, desktop publishing, spreadsheets, creating electronic presentations and much more. On completion you will be ideal for roles in data entry, customer service, accounts or as an office clerk.

Get ready to establish your career in business with this new and exciting qualification

This course will give you the essential skills needed to work in an office environment and exposure to general business practices including trading with other businesses, customer service, creating business and text documents using business software.

While studying in our simulated work environment you'll learn how to work in teams, empower your creative and critical thinking and learn to use sustainable work practices. You will also explore the importance of workplace wellness and safety, learn and deliver excellent customer service and the creation of a variety of business and digital documents using the latest computing software.

Delivery locations

Joondalup (Kendrew Crescent)
Leederville
Perth

This course teaches best practices in customer service, communication, and strategies to overcome business challenges. 

Students will learn how to effectively manage resources and schedules while improving their digital literacy and numeracy skills. This course also develops critical thinking and business operations and covers important topics such as sustainability, inclusivity, well-being, and safety. Designed to meet the specific needs of the North West region, students completing this Qualification as part of a Traineeship will apply their skills in the workplace, while others will learn in a simulated online environment.

Our team of expert and passionate lecturers will give you the guidance and support you need to gain practical day-to-day smarts for on the job. You’ll learn how to deliver outstanding customer service and the creation of business and digital documents, spreadsheets and electronic presentations, whilst also developing an understanding of the importance of workplace wellness and safety.

Become a receptionist who is the focal, welcoming point of contact for customers, or become an administration assistant and maintain and manage records for a business. Gain Microsoft Office and computer skills and make yourself an indispensable part of any team and an asset to any business as an office assistant.

Study in specialist facilities

Learn in a simulated real-life office workplace environment, building your team and interpersonal skills whilst studying the latest computer software to produce and design administrative digital and text documents.

Delivery locations

Armadale
Bentley
Mandurah
Murdoch
Rockingham
Thornlie

When you complete this course you will be ready for a career in business. This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

You will have the skills and knowledge to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will apply a broad range of competencies using discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Delivery locations

Albany
Bunbury
Busselton
Collie
Esperance
Harvey
Katanning
Manjimup
Margaret River
Narrogin

Be in high demand with skills that could take you anywhere.

This course will teach you skills and knowledge in basic MYOB, workplace organisation, customer service, workplace health and safety, desktop publishing, spreadsheets, creating electronic presentations and much more. On completion you will be ideal for roles in data entry, customer service, accounts or as an office clerk.

Get ready to establish your career in business with this new and exciting qualification

This course will give you the essential skills needed to work in an office environment and exposure to general business practices including trading with other businesses, customer service, creating business and text documents using business software.

While studying in our simulated work environment you'll learn how to work in teams, empower your creative and critical thinking and learn to use sustainable work practices. You will also explore the importance of workplace wellness and safety, learn and deliver excellent customer service and the creation of a variety of business and digital documents using the latest computing software.

Locations

Joondalup (Kendrew Crescent)
Leederville
Perth

This course teaches best practices in customer service, communication, and strategies to overcome business challenges. 

Students will learn how to effectively manage resources and schedules while improving their digital literacy and numeracy skills. This course also develops critical thinking and business operations and covers important topics such as sustainability, inclusivity, well-being, and safety. Designed to meet the specific needs of the North West region, students completing this Qualification as part of a Traineeship will apply their skills in the workplace, while others will learn in a simulated online environment.

Our team of expert and passionate lecturers will give you the guidance and support you need to gain practical day-to-day smarts for on the job. You’ll learn how to deliver outstanding customer service and the creation of business and digital documents, spreadsheets and electronic presentations, whilst also developing an understanding of the importance of workplace wellness and safety.

Become a receptionist who is the focal, welcoming point of contact for customers, or become an administration assistant and maintain and manage records for a business. Gain Microsoft Office and computer skills and make yourself an indispensable part of any team and an asset to any business as an office assistant.

Study in specialist facilities

Learn in a simulated real-life office workplace environment, building your team and interpersonal skills whilst studying the latest computer software to produce and design administrative digital and text documents.

Locations

Armadale
Bentley
Mandurah
Murdoch
Rockingham
Thornlie

When you complete this course you will be ready for a career in business. This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

You will have the skills and knowledge to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will apply a broad range of competencies using discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Locations

Albany
Bunbury
Busselton
Collie
Esperance
Harvey
Katanning
Manjimup
Margaret River
Narrogin

This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.

This program is delivered as a traineeship with training and assessment designed and documented in a Training Plan to suit the workplace and the development of practical skills to support the job role. The aim is to improve performance on the job to achieve better business outcomes.

You will be able to gain skills and knowledge to apply a broad range of competencies in a business work environment. This will include the ability to design and produce business documents across various applications and systems whilst learning about business operations and managing your own work priorities and professional development.

Call us today on (08) 9355 5400 to find out more!

Delivery location

Perth metro

This qualification will provide you with the fundamental skills required to work effectively in an office environment in any industry. You will gain the necessary skills and knowledge needed to perform business and organisational tasks such as writing simple documents, creating electronic presentations and utilising a management system.

Delivery location

Perth

This traineeship is suitable for anyone working in an entry level administration position. Conducted predominantly on the job, our trainers will provide one on one support to achieve competency. Supported by our online learning environment, trainees will have access to recorded lecture content, learning resources, videos and case studies. All trainees have access to a Student Support Officer in addition to their trainer to assist them through their learning journey. Call us on 9273 3033 to discuss how we can create a traineeship to suit your trainee and workplace.

Delivery location

Perth

Applied Education’s BSB20120 Certificate III in Business is an excellent foundation course for anyone looking to start their career in business or returning to the workforce. Gain the skills and knowledge for today’s standards and expectations in a variety of business settings.
•    Learn practical business skills that can be applied to a broad range of industries.
•    Study online at your own pace with comprehensive learning material and easy access to assessor support.
•    Be ready to work in a range of areas including administration, marketing, finance and customer service.
This course is delivered online, however as a trainee, Applied Education provides regular contact, support and a training plan. In addition to extensive learning resources including hundreds of video tutorials, Australian written pdf training manuals by accounting and bookkeeping experts, case studies and more.
To find out more about the course content, Applied Education’s training expertise and extensive student support, go to https://www.appliededucation.edu.au/business-faculty/bsb30120-certificate-iii-in-business/

Delivery location

Perth

The BSB30120 Certificate III in Business is the perfect qualification to learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively. This course is offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly, so you never feel overwhelmed while juggling your studies with your job. 

Delivery location

Perth

Aspire Performance Training offers BSB30120 CERTIFICATE III IN BUSINESS as a Traineeship to individuals employed in a variety of Business Services job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They may also provide technical advice and support to a team. 

Delivery location

Perth

A Business career waiting for you! This qualification will give you the practical skills and knowledge required to establish your career in business. You’ll learn to use sustainable work practices, design and develop spreadsheets, presentations and workplace documents as well as learning how to deliver excellent customer service and the importance of workplace wellness and safety. ATC Work Smart offer this qualification as Traineeship or School Based Traineeship (Year 12 only) delivery, where you earn while you learn, or through Classroom delivery for VETDSS at one of our training centres or at our client locations. An experienced ATC Work Smart Trainer/Assessor will support you every step of the way and lead you to success. You will be able to contact your trainer when you need them, plus they regularly visit you in the workplace to offer guidance and support across our delivery regions of Perth, Peel/Mandurah South West and Great Southern. For further information, please call 1300 177 377 or visit our website. 

Delivery locations

Perth Metro
Peel/Mandurah
Great Southern
South West

ABV Training & Consulting Pty Ltd offers training in RBSB30120 Certificate III in Business.
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Delivery location

Perth

Australian College of Training offers traineeships in BSB30120 Certificate III in Business.  All training is conducted as on-the-job training in the workplace.  The College will customise an individual learning plan to suit your job role requirements.  Please phone (08) 9472 6111 for more information or to discuss your training options.

Delivery location

Perth

Are you currently working in a business and have an administration function, such as receptionist or customer service role? There are different types of business qualifications, which you can gain while working full time or part time. With the support of your employer, APSI can deliver business traineeships training fully on the job, meaning you can use our workplace as your training ground and use your daily tasks for your case studies. You can specialise in business administration or customer engagement service by choosing different elective units. Your employer can support your studies while you are working towards gaining a formal qualification in business. It is also possible to progress through qualifications to build on and gain more advanced skills. Contact Australian Professional Skills Institute by email to info@apsi.edu.au or telephone (08) 63654386

Delivery location

Perth

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
This program can be delivered as a PP, PIT or traineeship program within the metro area or remote. This training can be delivered online and face to face.
Call us on 9249 8778 to find out more.
 

Delivery locations

Perth Metro
Remote

This qualification reflects the required skills and knowledge for individuals in a variety of business services job roles. These roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. 

Through theory and practical course work you will learn to:

  • Work in a team
  • Use social media
  • Develop business proposals
  • Communicate effectively
  • Process financial transactions

This course is suited to those currently working in business services, those wanting to pursue an entry level role in business services and those wanting to further develop their business service capability.

Training delivered via Traineeship.

Delivery location

Perth

Combined Team Services offers Traineeships in the Certificate III in Business (BSB30120).  Online learning and assessment options are available.  Trainees have the full support of their trainer who will be in regular contact via phone, email, Teams and face to face scheduled appointments in your workplace.  We offer monthly student support days at our Craigie Street premises. The sessions commence at 9:00 am and finish at 2:00 pm.  Come for all or part of the session to catch up with your trainer and other students.  These days are recommended but not mandatory.
Visit our website for more information. 

Delivery location

Perth

The Certificate III in Business course delivered by Connect Skills Institute will be contextualised to your industry to ensure your trainees have relevant transfer of knowledge that best supports your business objectives. Graduates of BSB30120 will be provided with challenges to learn the following skills; use inclusive work practices, support personal well-being in the workplace, engage in workplace communication, assist with maintaining workplace safety and other skills that best focus on your needs in your workplace, for example a focus on customer engagement. 

Delivery location

Perth

Flexible Training Solutions offers Traineeships in TLI30120 Certificate III in Business consisting of 12 units of competency (UOC). Training delivery is a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks. Training is contextualised to incorporate Company standard operating procedures and policies.  A Training Plan will be created in conjunction with the Employer and Trainee to ensure suitability to individual job roles from a variety of UOCs thus enabling easy transfer of skills and knowledge to workplace tasks. For further information contact Andrea or visit our website http://flexibletrainingsolutions.com.au 

Delivery location

Perth

FEC is offering Traineeship training in your workplace for new employees wishing to gain a Certificate III in Business Qualification.

Delivery location

Perth

Launch your career in the business world with our BSB30120 Certificate III in Business, perfect for those starting their professional journey. This qualification equips you with the skills for a variety of Business Services roles, focusing on establishing effective work performance. You’ll learn to perform routine procedural, clerical, administrative, or operational tasks with a strong foundation in technology and business skills. By completing this course, you’ll develop a broad range of competencies, applying discretion, judgment, and relevant theoretical knowledge. Whether you’re looking to support a team with technical advice or aiming to enhance your administrative capabilities, this certificate lays the groundwork for your growth and success in the business services sector. Graduates may then wish to continue their study and enrol into the BSB40120 Certificate IV in Business. 

Delivery location

Perth

A traineeship in BSB30120 Certificate III in Business provides employees with the necessary on the job skills whilst undertaking roles such as reception and customer service duties. You will learn essential skills such as keyboard skills, how to organise schedules, customer service techniques and communication skills and many more. We provide individualised on the job training based on the actual needs of both the employee and employer. The nominal duration of this traineeship is 12 months and upon successful completion you will receive a Nationally Recognised Qualification in BSB30120 Certificate III in Business.

Delivery location

Perth

Develop your skills and knowledge in a broad range of business environments!
Delivered under a traineeship this qualification is on the job and flexible in your work environment. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They may provide technical advice and support to a team.
Specialisations are available in:

  • General
  • Business Administration
  • Customer & Client Engagement

Call us today on 1300 046 744 to find out more! 

Delivery location

Perth

Leadership Management Australia delivers Certificate III in Business online via live zoom group workshops. The program is designed for newer team leaders and supervisors who want to develop their communication and leadership skills to improve the overall performance of their team.

Delivery location

Perth

The training is conducted by a qualified, industry current, trainer and assessor to ensure the learning is relevant and up to date. This training will take place in a classroom environment using face-to-face training methods at one of our study locations. Intakes are scheduled throughout the year. We provide for use in class the laptops and equipment required for the learning. This is not a BYOD delivery style.  There are no formal entry requirements for this qualification, however students must be 15 years or over at the time of enrolment and will need to undertake an LLN assessment. This qualification is typically delivered over a duration of 17 weeks, 2 days per week. 

Delivery location

Perth

At Opportune we train 2,000 trainees and participants each year.  We service national and local employers who are seeking to employ, retain and develop young  people in entry level/career starter roles. We specialise in the design of programs that provide for a structured, integrated and engaging on and off the job program. This promotes capability development and retention/completion.  Our BSB30120 Certificate III in Business is primarily delivered at the workplace to increase productivity. We specialise in contextualising and integrating our accredited training to support onboarding and non accredited training on the job and truly meet industry and large employer needs.

Delivery location

Perth

This qualification is offered via the Traineeship model, consisting of self-paced study, scheduled training sessions and on the job training. Theory and practical elements are delivered through virtual classrooms online, consisting of knowledge-based tests, observation reports and role plays.

Training sessions are scheduled according to the trainee and employer’s needs which usually consists of a minimum of one virtual classroom session a month.

Trainees will be working in a role that can provide them with additional on the job training to support the qualification.

Trainees can choose between two streams; business administration and customer engagement.

Delivery location

Perth

Skills Strategies International offers Traineeships in BSB30120 Certificate III in Business.
Training is conducted onsite at your workplace for your convenience. A customised training plan contextualised to your workplace will be created for you, from a variety of competencies available to suit your job requirements. Please visit our website www.skillstrategies.edu.au or phone (08) 6143 2180 for more information.

Delivery location

Onsite

This qualification provides participants with the opportunity to gain the knowledge and skills necessary to secure employment in an office environment including pathways into doing administrative work, clerical work, data entry operations, information desk clerk and receptionist work. This qualification is delivered as a Traineeship program delivered on-the-job in the Perth Metro and Peel Regions, or through our Participation program in a classroom setting in the Perth Metro area.

Delivery locations

Perth metro
Peel Region

This qualification explores a range of procedural, clerical, administrative or operation tasks that require technology and business skills in a workplace environment.  This course will provide you with the foundations to work in a professional environment with confidence, capability, and proficiency.  This qualification is delivered through a traineeship pathway over a period of up to 12 months.  For further information including eligibility requirements, please contact us at 6371 9999 or visit our website.

Delivery location

Perth

TME and TME Trade Training offer full qualification program (Certificate III in Business - BSB30120) for new entrant trainees in WA.  Training delivery is a mix of workplace-based face to face and virtual classes. Discussions with employers prior to training commencement ensure the selection of units and delivery method meets the needs of both learners and employers.

Delivery location

Perth

Training Institute Australasia offers the BSB30120 Certificate III in Business as a Traineeship program with a focus on comprehensive learning, industry connections, and boosting employment opportunities. Trainees acquire practical skills such as fieldwork acumen, agility, networking, time management, accountability, organisational insight, and a commitment to continuous improvement. Our target learners are aged 17-25, including emerging professionals and school leavers with basic business experience. They prefer practical and digital learning, possess varying literacy levels, and basic numeracy skills. Language assistance and industry mentorship are available. Interest in this certification arises from the desire to enter the business world, achieve financial benefits while learning, and develop practical skills. Learners excel in digital proficiency and bring multicultural awareness. The program duration includes formal education and practical training, offering flexibility to accommodate individual learning paces. Upon completion, graduates can pursue advanced qualifications or assume roles like Administrative Assistant, Customer Service Representative, Office Junior, or Sales Consultant. These potential job outcomes align with industry needs, ensuring course relevance and facilitating stakeholder engagement. Graduates can further their education with advanced qualifications like Certificate IV in Business, Certificate IV in Leadership and Management, or a Diploma of Leadership and Management, opening doors to supervisory and managerial roles in the business sector. 

Delivery location

Perth

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Delivery location

Perth

This is a comprehensive and flexible course designed to give employees the necessary broad-based business skills and knowledge to work effectively in an administrative or customer service job role within a business environment. This course is designed for workplace-based trainees who are already employed in a business or administrative role and are seeking to broaden their skills and knowledge and/or have existing vocational competencies recognized formally. The qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies and are required to use some discretion and judgement, as well as develop their own technical knowledge. The typical learner is expected to have completed high school education and be employed either full time or part time in a role that enables them to complete the requirements of the qualification. They will have some existing skills and knowledge relevant to the Business / Administration sector as a result of their job role, possibly including some formal, non-accredited workplace training, and they will be able to build on this through completion of the qualification. Target learners are likely to have acceptable LL&N levels, although individual learners may experience minor barriers in this regard. It is likely that learners will be based in both Perth and regional Western Australia.

Delivery location

Perth

Wesley’s bespoke BSB30120 Certificate III in Business (Medical Administration) Traineeship program is a solid overall entry-level Qualification. The Traineeship program is suitable for any employee working in a health setting, such as Medical Receptionist, Administrator, Ward Clerk or Medical Typist in a variety of settings including GP or Specialist Practice, Hospitals, Dental or Allied Health Clinics. 

Delivery location

Perth

This qualification reflects the role of individuals working in a range of complex customer service/business administration roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data. Individuals would work under supervision but may have some authority to delegate.
There are 13 units in total, 6 core units and 7 elective units, elective units are relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
To maximise the learning outcomes WAIFS makes sure that there are always two trainers available. This is to ensure students’ needs gets addressed on a timely manner and they get more time with their trainer to learn.
 

Delivery location

Perth

Yanchep Institute offers BSB30120 Certificate III in Business as a Traineeship to individuals in a variety of Business Service job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. Contact us on 08 9544 3901 or email to info@yanchepinstitute.com.au to discuss how we can create a traineeship to suit your trainee and workplace.

Delivery location

Perth

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Disclaimer

The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.